MOST FREQUENTLY ASKED QUESTIONS
1. How do I pay my bill?
GVTC offers customers several convenient ways to pay their GVTC bill:
You may pay your bill in person or place your payment in the drop box at a GVTC Customer Care Store or at a GVTC authorized payment location.
Dial 1-800-367-4882 at any time, 24 hours a day, to pay your bill through our automated payment system. Please follow the prompts and have your statement number ready. You may also speak with an account representative to pay your bill by calling the same number Monday through Friday from 8 AM to 5 PM. Pay your bill by telephone using Visa, MasterCard or Discover credit or debit cards.
With GVTC e-billing, you can manage your account in a way that is simple, efficient and suited to your needs. This practical service lets you receive, view and pay your monthly bills on line through the GVTC website at gvtc.com all at no charge. Payments can be made by check, credit card, or Visa/MC Debit card. Recurring or single payments can be initiated.
Send payment with bill remit stub to:
P.O Box 660608
Dallas, TX 75266-0608
2. Why is my first bill so high?
Your first GVTC bill will be slightly different from your subsequent bills because your monthly recurring charges for your services are billed one month in advance. Therefore, your first bill will include charges for your next full month, as well as fractional charges for products and services from your connection day up to your first bill date. In addition, this is the bill where normally the one-time installation charges also appear.
3. Why has the rate increased on my Choice Unlimited service?
The regular price for Choice Unlimited is only $48.95 per month. For a limited time, a new subscriber promotion offers Choice Unlimited for $39.95 per month for the first six-months, then $48.95 per month thereafter.
4. When will GVTC cable television be available in my area?
We are continuing to extend GVTC cable television into new areas. Contact the local business office at 1-800-367-4882 to inquire if GVTC cable television is available at your location.
5. Does GVTC offer any discounts?
Yes. We offer many product and services with discount pricing. You can find these on line at www.gvtc.com . Or, you may want to call our office at 1-800-367-4882 to speak with a customer service representative.
6. Is DSL available in my area?
DSL is available to almost 90% of all the total access lines in GVTC territory. To find out if this service is available at your address call 1-800-367-4882 to speak to a service representative.
7. Why are there taxes on my bill?
Depending on where you live, federal, state and local governments may assess a percentage-based sales tax against certain services on your bill.
8. What are Capital Credits?
GVTC is a non-profit entity, and as such, any telephone related revenues over and above its telephone related operating expenses are earmarked and allocated to each of its member-owners. The allocations are made on a proportional share, based upon the dollar volumes that each individual member spends on telephone services with the cooperative. The more telephone services and products the members purchase from their cooperative, the greater the overall profits and the greater the members' allocation will be.
Each year, the GVTC Board of Directors review the financial status of the cooperative to determine whether a payment can be made to retire a portion of the capital credits previously allotted to its member-owners and if so, how much. They strive to operate in a prudent business manner so that the member-owners will continue to have the very best communication service possible at the lowest cost consistent with good financial stewardship and sound management practices.
In 2006, GVTC allocated capital credits totally $4.8 million dollars to its member-owners. GVTC's prudent financial decisions have allowed the cooperative to give back over $67 million dollars to its member-owners in the form of capital credit checks, since GVTC began operating.
9. How do I report trouble on my line?
Call 1-800-367-4882, and follow the prompts to report trouble on any GVTC product or service.
10. Does GVTC offer Security Service?
Yes. GVTC has been protecting homes and businesses against burglary, fire and medical emergency since 1982. Call our business office today or visit the Security section of this website for more details.
11. Do I get a refund if my bill is incorrect or if I overpay my bill?
Yes, we offer refunds on active accounts. This includes payment overages, wrong check sent, incorrect billing and double billing. Credit will be placed on account and applied to balances due. Refund will be made upon customer request. Refund will be made when the check has cleared the bank (please allow 10-14 days).
12. Do I get a refund on incorrect credit card charges?
Yes, we offer refunds on credit card charges. If we process your card in error, we will promptly refund the balance back to your card.
13. Do I get a refund if I disconnect my account ?
Yes, we offer refunds on disconnected accounts. This includes deposits, payment overages, prorates, returned equipment, no activity for 30 days and membership terminated.
14. Do I get a refund if I disconnect an account, but still have an active membership?
Yes, we offer refunds on disconnected accounts with active memberships. Credits will be transferred to the active account. Upon customer request, a refund may be given if the active account does not have a past due balance.