Determine the Source of the Problem
Guadalupe Valley Telecommunications Cooperative is responsible for the maintenance and repair of the telephone lines to your home or business. It is important to make sure the problem is not in your customer owned equipment. If we make a customer requested service call and determine the problem is caused by your customer owned equipment and not by our facilities, you may be billed to cover the cost of the service call.

Look for symptoms like cracked plastic housing, broken or frayed cords or lights that don't work.

If you have more than one phone, make sure each phone's receiver is on the hook. If none of them are off the hook, unplug every phone. Then start plugging them back into the wall jacks one at a time, checking each phone for a dial tone as you go. The customer owned equipment that causes the line to go dead is the broken one.

If you have just one phone, unplug it and borrow someone else's. If the borrowed phone works, then the problem is in your customer owned equipment.

If It's Your Customer Owned Equipment...
Leave the broken equipment unplugged and follow the warranty instructions or return the equipment to the place where it was purchased.

Prior to contacting the service repair number, it is important to determine whether or not the problem is in your customer owned equipment. If the repairman comes out and finds the problem to be in your customer owned equipment, you may be charged for each repair visit. If the problem is not in your customer owned equipment, call the GVTC service repair number.

How To Check GVTC's Line
To determine if the problem is in customer owned equipment, or in the telephone company's facilities, unplug the modules in the protector placed outside your home.

Plug in the module of your phone cord. If dial tone is not present, call the GVTC service repair number. If dial tone is present, the problem may be customer owned wiring or equipment.



To Report Your Telephone Out Of Order...
Please call one of the following numbers. Trouble calls are accepted 24 hours a day. If long distance, you may call collect.